Terms of service

Welcome to Kaloneo Beauty Pty Ltd ("Kaloneo Beauty," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website located at kaloneobeauty.com and all services, products (physical and digital), subscriptions, content, and features offered by Kaloneo Beauty (collectively, the "Services"). Please read these Terms carefully before accessing or using our Services.

By accessing, browsing, or using our Services, you expressly agree to comply with and be legally bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. Acceptance and Agreement

By using Kaloneo Beauty’s Services, including but not limited to purchasing products, subscribing to our recurring services, accessing digital content, or interacting with our blog, you acknowledge and represent that you have read, understood, and agree to these Terms. Your acceptance is a legal agreement between you and Kaloneo Beauty, governing your rights and obligations while interacting with our website and any related platforms or services.

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting, with the effective date clearly indicated at the top of this page. It is your responsibility to review these Terms periodically. Continued use after changes constitutes your acceptance of the revised Terms.

2. Definitions

For clarity, specific terms within these Terms have the following meanings:

  • "You," "User," or "Customer": refers to any individual or entity accessing or using our Services, whether browsing, purchasing products, subscribing, or accessing content.
  • "We," "Us," "Our," or "Kaloneo Beauty": refers to Kaloneo Beauty Pty Ltd, including its directors, employees, representatives, subsidiaries, affiliates, partners, or agents.
  • "Website" or "Site": refers to kaloneobeauty.com, including all subdomains, pages, digital content, and associated features.
  • "Products": refers collectively to both physical skincare products offered for sale and digital products available, such as e-books, courses, videos, guides, or similar content provided via the Website.
  • "Subscription Service": refers to any recurring-order service provided by us, typically involving monthly automated billing and shipment of selected skincare products or digital product access.
  • "Content": refers to all information, text, graphics, photos, videos, blogs, newsletters, or other material published or provided on or through our Website or associated channels.

3. Company Information

The Services are provided and operated by:

Kaloneo Beauty Pty Ltd
Australian Business Number (ABN): 98 683 546 769
Registered in: Australia

Contact Information:

  • Mailing Address: Gateshead NSW, Australia
  • Email: hello@kaloneobeauty.com
  • Website: kaloneobeauty.com

All official communications, inquiries, notices, and complaints regarding these Terms or our Services should be directed to the contact information listed above.

4. Eligibility

To use our Services, you represent and warrant the following:

  • You are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. Individuals under this age must obtain parental or legal guardian consent before using our Services.
  • You possess the legal right, capacity, and authority to enter into these Terms and to perform all obligations outlined herein.
  • Your use of the Services does not violate any applicable laws, regulations, or third-party agreements applicable to you.
  • You acknowledge that we may request proof of age or identity at any time, and you agree to provide accurate and truthful information promptly upon request.

We reserve the right, in our sole discretion, to refuse service, terminate accounts, or restrict access to anyone who fails to comply with these eligibility requirements or any portion of these Terms.

5. Products and Services Overview

Kaloneo Beauty offers a comprehensive range of products and services intended primarily for skincare and related wellness purposes, detailed as follows:

  • Physical Skincare Products:
    Our primary offerings include skincare items such as creams, serums, moisturizers, cleansers, and related beauty and wellness products. Products are described comprehensively on the Website, including ingredients, intended usage, and product-specific guidelines.
  • Subscription Services:
    Customers may opt into recurring subscription services, typically involving monthly auto-renewed delivery of skincare products. Subscription details—including pricing, auto-renewal terms, modification options, and cancellation conditions—are outlined clearly during subscription enrollment and within your account dashboard.
  • Digital Products:
    Kaloneo Beauty also provides digital educational resources, including free or paid skincare guides, mini-courses, instructional videos, e-books, and other digital materials accessible through our Website or via electronic download. Specific details regarding each digital product's format, delivery method, and intended use are clearly indicated on the relevant product pages.
  • Blog and Content:
    Our Website regularly publishes skincare and wellness articles, beauty tips, and related content designed to educate and inform. Blog content is provided for informational purposes only and is subject to specific intellectual property terms outlined herein.
  • Special Offers and Discounts:
    We periodically offer special promotions, discounts, or limited-time offers, subject to availability. Kaloneo Beauty reserves the right to modify, terminate, or limit these offers at any time without prior notice. Specific terms and conditions of promotions will be clearly communicated at the time of offer.

6. User Account Registration and Security

Certain features of our Services may require you to create an account. When registering for an account, you agree to provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and any additional security details provided.

You expressly agree to:

  • Immediately notify Kaloneo Beauty of any unauthorized access or use of your account or any breach of security.
  • Ensure that you properly log out of your account after each use, particularly on shared or public devices.
  • Assume full responsibility for any activities or actions conducted through your account, whether or not authorized by you.

Kaloneo Beauty will not be liable for any loss, damages, or consequences arising from your failure to comply with these account security obligations. We reserve the right to disable any account if we reasonably suspect or detect unauthorized activities or security breaches.

7. Orders and Purchases

Placing Orders

When placing an order through our Website, you agree to provide accurate, complete, and current information, including your name, shipping address, billing information, contact details, and payment method. All orders placed are subject to acceptance and availability.

Order Confirmation

Upon receipt of your order, we will issue an electronic acknowledgment via email to confirm the details provided. This acknowledgment does not constitute acceptance of your order; rather, it indicates that we have received your order request.

Acceptance occurs only upon our dispatch of the products or provision of digital access to purchased products, at which point you will receive a shipping confirmation or digital access notification.

Product Availability

We endeavor to maintain accurate inventory; however, availability of products, especially limited editions or exclusive items, cannot be guaranteed. If a product is unavailable after you have placed an order, we will promptly notify you and offer alternatives, refund the purchase price, or provide store credit according to your preference.

Risk and Title

Risk in the products shall transfer to you upon delivery. Title and ownership of the products will transfer only after we have received full payment of all sums due, including applicable delivery charges and taxes.

8. Subscription Services and Auto-Renewal

Subscription Terms

Kaloneo Beauty offers subscription services where customers may receive skincare products regularly, typically monthly, based on an automatic recurring payment system. The specifics, including product selection, frequency, price, and billing date, are provided during subscription enrollment.

Automatic Renewal

All subscription services automatically renew each month unless canceled in advance by the subscriber. You explicitly authorize Kaloneo Beauty to charge your selected payment method for each renewal, including applicable shipping and taxes.

Managing Your Subscription

Subscribers have the flexibility to modify their subscriptions (including product selection, delivery frequency, or address details) by logging into their account on our Website. All modifications must be made at least five (5) days before your next scheduled billing date to be effective for the upcoming delivery.

Subscription Cancellation

To cancel your subscription, you must notify us through your account or by emailing our customer support at least five (5) days before the next billing date. Subscription cancellations requested after this period will take effect from the subsequent billing cycle.

No refunds or partial refunds are provided for subscriptions already charged or dispatched.

9. Pricing, Payment Terms, and Taxes

Pricing and Currency

Prices displayed on the Website are in Australian Dollars (AUD) unless otherwise stated. For international customers, prices may be displayed or converted into local currency at checkout. We reserve the right to adjust prices at any time without prior notice; however, changes will not affect orders already placed and confirmed.

Payment Methods

We accept various payment methods including credit/debit cards, PayPal, and other electronic payment options as listed at checkout. By providing payment details, you confirm that you have the authority to use the chosen payment method, and authorize us or our payment processor to charge your account immediately upon placing your order.

Taxes and Duties

Prices listed exclude applicable taxes, duties, customs fees, or similar charges. Australian customers will see GST clearly itemized at checkout. International customers are responsible for all import duties, taxes, or fees levied by their country, and we strongly encourage reviewing local customs guidelines prior to placing an order.

Chargebacks

You agree to contact us at hello@kaloneobeauty.com before initiating any chargebacks or disputes with your financial institution. If a chargeback is initiated without first attempting to resolve the issue with us directly, we reserve the right to dispute the chargeback by providing compelling evidence to refute the claim and may take further actions, including restricting future purchases or pursuing legal remedies as necessary.

10. Shipping and Delivery

Domestic Shipping (Australia)

Orders within Australia will be delivered through local postal services or reputable couriers. Delivery times vary depending on the shipping method selected at checkout but generally range between 3-7 business days.

We offer free domestic delivery for orders above AUD $100; orders below this threshold are subject to standard shipping charges clearly displayed at checkout.

International Shipping

International orders are shipped via selected international carriers, and delivery timelines vary significantly based on destination and chosen shipping service. Customers will receive shipping estimates at checkout.

International shipping charges apply to all orders, and exact shipping costs will be displayed clearly during checkout before payment.

Delivery Issues

We are not responsible for shipping delays caused by customs clearance, adverse weather conditions, natural disasters, or carrier issues beyond our control. However, we will provide assistance where possible to track and resolve any delivery issues.

Please refer to our Shipping, Returns, Refunds and Cancellation Policy for more information on this section.

11. Cancellation, Returns, and Refund Policy

Order Cancellation

For physical products, if you receive damaged or defective products, notify us by email at hello@kaloneobeauty.com within 7 days of delivery, including photographs clearly demonstrating the damage or defect. Please retain the products until we respond. Complaints will be assessed promptly, and we aim to respond within five (5) business days.

To request a cancellation or return, please contact us via email, providing your order number and photographic evidence demonstrating the condition of the products and packaging.

Returns and Store Credit

Returns are accepted solely in line with Australian consumer law. Approved returns will typically result in the issuance of store credit, which can be used for future purchases on our Website. Refunds to original payment methods will be considered only at our sole discretion or where legally required.

Non-Returnable Products

Digital products and opened physical products are strictly non-returnable and non-refundable unless required by applicable consumer protection laws.

Please refer to our Shipping, Returns, Refunds and Cancellation Policy for more information on this section.

12. Digital Products and Content

Digital Product Access and Delivery

Purchased digital products such as courses, e-books, or guides will be provided via electronic download or through secure online access immediately following payment confirmation. Instructions for access will be delivered to your email or account.

License and Use Restrictions

We grant you a limited, personal, non-exclusive, non-transferable license to use digital products purchased for personal, non-commercial purposes only. Redistribution, reproduction, sharing, or resale of digital content is expressly prohibited without prior written consent from Kaloneo Beauty.

No Refunds for Digital Products

Due to the nature of digital content, purchases of digital products are final, non-refundable, and non-returnable, except where a digital product is proven defective or inaccessible due to an error on our end. If you experience issues accessing digital content, please contact customer support immediately for assistance.

13. Intellectual Property Rights

Ownership of Content
All content featured on our Website—including text, graphics, logos, images, videos, digital products, blogs, course materials, e-books, and other proprietary material ("Content")—is the exclusive property of Kaloneo Beauty Pty Ltd or our licensors and is protected by Australian and international copyright, trademark, and intellectual property laws.

Copyrights
All copyrighted material on the Website, including but not limited to written content, design elements, software, and multimedia, is owned by Kaloneo Beauty Pty Ltd or its licensors. Unauthorized copying, distribution, or reproduction of copyrighted material violates applicable laws and this Agreement. Kaloneo Beauty Pty Ltd reserves the right to enforce its copyright rights to the fullest extent permitted by law, including seeking damages and injunctive relief.

Usage Restrictions
You agree not to reproduce, distribute, display, sell, rent, modify, adapt, create derivative works, publicly display, or otherwise exploit any Content or products without obtaining explicit prior written consent from Kaloneo Beauty.

Trademarks
"Kaloneo Beauty," our logo, slogans, product names, and service names appearing on our Website are trademarks or registered trademarks of Kaloneo Beauty Pty Ltd. Unauthorized use of these trademarks is strictly prohibited and may constitute infringement subject to legal action.

User-Generated Content
If you submit content to us (reviews, testimonials, images, videos, etc.), you grant Kaloneo Beauty a perpetual, non-exclusive, royalty-free, worldwide, transferable license to use, reproduce, display, adapt, and distribute such content in any medium for marketing, promotional, or other legitimate purposes.

14. User Obligations and Conduct

General Obligations

You agree to use our Website and Services responsibly, lawfully, and in compliance with these Terms. You acknowledge that you are solely responsible for your conduct while using our Website and for all activities under your account.

Prohibited Conduct

You expressly agree NOT to:

  • Engage in any activity that infringes or violates intellectual property rights, privacy rights, or other rights of Kaloneo Beauty or third parties.
  • Transmit any harmful, disruptive, obscene, defamatory, fraudulent, unlawful, or otherwise objectionable content.
  • Attempt unauthorized access to our systems or any user's account.
  • Use automated scripts, bots, spiders, scrapers, or similar methods to collect information or interact with the Website without explicit authorization.
  • Misrepresent your identity or affiliation with any person or entity.
  • Engage in any conduct that could disable, damage, overload, or impair the Website’s functionality.

Violation of these obligations may result in immediate termination of access to our Website, cancellation of any outstanding orders or subscriptions, and potential legal action.

15. Privacy and Data Protection

Data Collection and Usage

We respect your privacy and are committed to protecting personal information provided by users. Detailed information on how we collect, use, store, and protect your personal information is outlined in our Privacy Policy.

By using our Website, you consent to our collection, use, and disclosure of your personal data in accordance with our Privacy Policy.

Compliance with Privacy Laws

Kaloneo Beauty complies with relevant privacy and data protection laws applicable within Australia (Privacy Act 1988) and globally (e.g., GDPR, CCPA) where required. Users outside Australia acknowledge that personal data may be processed and stored internationally, subject to applicable safeguards as detailed in our Privacy Policy.

16. Cookies and Tracking Technologies

Use of Cookies

Our Website uses cookies and similar tracking technologies to improve user experience, personalize content, analyze usage patterns, and enhance marketing efforts. Cookies may store information about your preferences, browsing history, or login credentials.

User Consent

By using our Website, you agree to our use of cookies in accordance with our Cookie Policy. Upon your first visit, you will have the opportunity to consent to or manage your cookie preferences.

Managing Preferences

You may manage cookie preferences or disable certain cookies through your browser settings. Please note that disabling cookies may limit functionality or negatively impact your experience on our Website. Please refer to our detailed Cookie Policy.

17. Third-Party Services and Integrations

Third-Party Providers

Our Website may integrate or link to third-party websites, platforms, payment gateways (e.g., PayPal, Stripe), email marketing providers (e.g., Mailchimp), social media networks, or analytics providers. These third-party services operate under their own privacy policies and terms, separate from Kaloneo Beauty.

No Liability for Third-Party Services

Kaloneo Beauty disclaims all liability for the actions, privacy practices, terms, or content of third-party services. Your use of any third-party service is solely at your own risk, and we strongly encourage you to review third-party terms and privacy policies before engaging with their services.

Third-Party Payment Processors

Payment processing services used on our Website are provided by third-party processors who comply with relevant industry standards (PCI-DSS compliance). We do not directly access, collect, or store your credit card or banking information.

18. International Users and Global Compliance

International Users

While Kaloneo Beauty initially serves customers primarily within Australia (with future expansions planned for New Zealand and globally), our Website remains accessible worldwide. International users acknowledge that the products, content, and practices described herein comply primarily with Australian regulations and standards.

Local Law Compliance

International users agree to comply with all local laws, regulations, and rules applicable in their respective jurisdictions when purchasing or accessing products or content from Kaloneo Beauty.

Customs Duties, Taxes, and Fees

International customers are responsible for any customs duties, import taxes, VAT, fees, or additional charges that may be levied by local authorities upon entry of products into their country. Kaloneo Beauty will not be responsible for delays, charges, or seizures of products due to failure to comply with local import regulations or the payment of required duties.

Currency Conversion

Prices charged for international orders will be processed in Australian Dollars (AUD) or converted at checkout to the customer's local currency based on prevailing exchange rates at the time of transaction.

International Data Transfers

Customers acknowledge that their personal data will be stored, processed, or transferred outside their country of residence. Kaloneo Beauty undertakes to comply with relevant international privacy laws to ensure data protection and secure transfer of information, as detailed in our Privacy Policy.

19. Disclaimers and Limitation of Liability

General Disclaimer

Kaloneo Beauty provides all products, services, content, and digital materials on an "as is" and "as available" basis without warranties or representations, either express or implied, regarding their suitability, effectiveness, reliability, accuracy, or completeness. We expressly disclaim all warranties to the maximum extent permitted by applicable law. We warrant that our physical products will materially conform with their descriptions, be of satisfactory quality, and be reasonably fit for intended use at the time of delivery. If a product fails to meet these warranties, our liability is limited to replacement, refund, or issuance of store credit, at our discretion. This warranty does not cover defects arising from misuse, improper storage, accident, alteration, or unauthorized repair.

Health and Skin Care Information Disclaimer

All skincare advice, blog content, or digital products provided on our Website are informational in nature and not intended as medical or dermatological advice. Always consult a healthcare professional or dermatologist before beginning new skincare routines or using unfamiliar products, particularly if you have existing skin conditions or sensitivities.

Additionally, Kaloneo Beauty is not liable for individual allergic reactions or sensitivities. Prior to using any product, carefully review all ingredients, labels, and instructions. Conduct an allergy patch test if you have sensitivities or doubts. If irritation or allergic reaction occurs, discontinue use immediately and consult a healthcare professional. We accept no liability for individual reactions or misuse of products, or damages resulting from improper storage after delivery.

Limitation of Liability

To the fullest extent permissible by law, Kaloneo Beauty, including its directors, employees, affiliates, suppliers, or partners, shall not be liable for any indirect, incidental, consequential, special, or punitive damages (including, without limitation, loss of profits, business interruption, data loss, or personal injury) arising from your use or inability to use our products, digital content, or Services.

In jurisdictions where the exclusion or limitation of liability is restricted by law, Kaloneo Beauty’s total liability to you shall not exceed the amount you paid for the specific product or service giving rise to the claim.

20. Indemnification

You agree to fully indemnify, defend, and hold harmless Kaloneo Beauty, its affiliates, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, expenses, or costs (including reasonable attorney fees) arising directly or indirectly from:

  • Your breach or violation of these Terms;
  • Your use or misuse of our Website, products, services, subscriptions, or digital content;
  • Any infringement or violation of third-party rights arising from your actions or submitted content;
  • Any violation of applicable laws or regulations by you.

We reserve the right, at our expense, to assume exclusive control of any matter subject to indemnification by you, in which event you agree to cooperate fully with us in asserting available defenses.

21. Termination of Use

Termination by Kaloneo Beauty

Kaloneo Beauty reserves the right, in its sole discretion, to suspend, restrict, or terminate your access to any part or entirety of our Website or Services at any time without prior notice, if we reasonably believe you have breached or violated these Terms, applicable laws, or for any other reasonable justification.

Termination by You

You may terminate your use of our Services at any time by discontinuing access, deleting your account (if applicable), or by providing written notice to us. Termination of your account or subscription will not entitle you to refunds for payments already processed.

Effects of Termination

Upon termination of your access or account, all licenses granted under these Terms will immediately cease, and you must promptly destroy any downloaded or printed materials obtained through our Services. Any sections of these Terms which by their nature should survive termination (e.g., Intellectual Property Rights, Disclaimers, Indemnification, Limitation of Liability) shall continue to remain in full force.

22. Dispute Resolution and Governing Law

Governing Law

These Terms and any disputes or claims arising out of or relating to them or your use of our Website and Services shall be governed exclusively by the laws of the State of New South Wales, Australia, without regard to conflicts of laws principles.

Informal Dispute Resolution

We encourage you to reach out directly to our customer support team to resolve any disputes amicably before proceeding to formal legal remedies. You agree to cooperate in good faith to resolve disputes informally.

Arbitration

If informal resolution proves unsuccessful, disputes shall be finally settled through binding arbitration administered by a mutually agreed arbitration provider located in New South Wales, Australia. Arbitration proceedings shall be conducted in English, and each party shall bear its own costs unless otherwise determined by the arbitrator.

Exceptions

Kaloneo Beauty reserves the right to seek immediate injunctive relief in any competent jurisdiction to protect its intellectual property rights or confidential information.

23. Amendments and Updates to Terms

We reserve the right to modify, update, or revise these Terms at any time at our discretion. Any amendments or updates will be effective immediately upon posting to our Website, with the effective date clearly displayed at the top of these Terms.

We will notify you of significant changes by prominently posting a notice on our Website or via email communication if you have subscribed to our mailing list. Continued use of our Services following notice constitutes your acceptance of any updated or revised Terms.

It is your responsibility to periodically review these Terms to stay informed of any changes or amendments.

24. Notices and Communication

All formal communications, notices, requests, or inquiries concerning these Terms or related Services should be sent to Kaloneo Beauty via:

  • Mailing Address: Gateshead NSW, Australia
  • Email: hello@kaloneobeauty.com

Any notices provided by Kaloneo Beauty to you will be sent to the email address associated with your account or through general notices published clearly on our Website. Notices sent via email shall be deemed delivered 24 hours after transmission, while mailed notices shall be considered delivered three business days after posting.

25. Miscellaneous Provisions

Entire Agreement

These Terms, along with the Privacy Policy, Cookie Policy, and any other referenced documents, constitute the entire and exclusive agreement between you and Kaloneo Beauty regarding your use of our Services, superseding any previous agreements, discussions, or arrangements.

Severability

If any provision of these Terms is found unenforceable or invalid by a court or arbitration body, that provision shall be limited or severed to the minimum extent necessary, while all remaining provisions remain fully valid and enforceable.

Waiver

No waiver by Kaloneo Beauty of any provision or breach of these Terms shall constitute a waiver of any other provision or subsequent breach. Any waiver must be clearly documented in writing to be effective.

Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from Kaloneo Beauty. We reserve the right to assign or transfer our rights or obligations freely under these Terms without restriction.

Force Majeure

Kaloneo Beauty shall not be held liable for any delays, failures, or performance issues arising due to events outside our reasonable control, including natural disasters, pandemics, government actions, wars, strikes, technological breakdowns, or other unforeseen circumstances.

Transfer of Rights

We may transfer our rights and obligations to another entity without affecting your rights under these Terms. You may not transfer your rights or obligations without our explicit consent. These Terms do not create any partnership, joint venture, employment, or agency relationship between you and Kaloneo Beauty. You agree to the exclusive jurisdiction of courts located in Lake Macquarie, NSW, Australia, for any unresolved legal disputes arising from these Terms after exhausting informal dispute resolution mechanisms.

End of Terms and Conditions

By accessing or continuing to use our Services, you affirm your acknowledgment, acceptance, and agreement to abide by these comprehensive Terms and Conditions.

If you have any questions or concerns regarding these Terms, please contact us at:

Kaloneo Beauty Pty Ltd
ABN: 98 683 546 769
📍 Gateshead NSW, Australia
📧 hello@kaloneobeauty.com
🌍 kaloneobeauty.com

📅 Last Updated: 11th March 2025